Wazamba
Wazamba Withdrawal Payment Methods, Times, Limits

Wazamba Withdrawal: Payment Methods, Times, Limits, and Cryptocurrency

Before your first deposit, one question matters more than any bonus banner: how does the money get back out? Cashing out at an online casino means dealing with processing stages, account checks, withdrawal ceilings, and payment provider timelines. This guide walks through how the wazamba withdrawal system actually functions, detailing available payment methods, realistic wazamba casino withdrawal time frames, VIP-tiered limits, wazamba cryptocurrency options, and the verification steps Canadian players (19+) should finish early.

«When evaluating any online cashier setup, our framework prioritises payout predictability, transparent T&C fine print, and verifiable licensing over flashy promotional claims. A player deserves a complete, plain-English breakdown of withdrawal rules before risking a single dollar.» — Reid Calloway, Independent Online-Casino Analyst (editorial persona)

Wazamba Withdrawal Quick Facts (2026)

Quick FactDetail
Internal casino approval1–3 business days (finance department operates Mon–Fri, 06:00–17:00 GMT)
Payment settlement after approvalCrypto: 15 min to 1 hour • E-wallets: 0–24 hours • Interac/bank: 1–3 business days • Cards: 1–5 business days
Minimum withdrawal$15–$20 CAD (e-wallets, Interac); $30–$100 CAD equivalent for crypto, depending on network load
Maximum withdrawalVIP-tiered: from $750 CAD daily / $10,500 CAD monthly (Level 1) up to $2,300 CAD daily / $30,000 CAD monthly (Level 5)
VerificationMandatory KYC (ID, address, payment ownership); documents typically reviewed in 24–72 hours
WageringDeposit playthrough (usually 1x for AML) plus full bonus turnover must be complete before payout
Closed-loop ruleWithdraw to the same instrument you deposited with; prepaid vouchers default to bank wire
Operator & licenceRabidi N.V. (and Araxio Development N.V.), Curaçao eGaming Licence No. 8048/JAZ
Support24/7 live chat, email (support@wazamba.com)

Wazamba withdrawal: What You Need to Know Before Cashout

A wazamba withdrawal is the final stage of an account transaction cycle: funds move from your verified real-money balance to your own bank, e-wallet, or crypto wallet. Learn the operational rules first, and you avoid the three classic outcomes players complain about later. Delays. Blocked transactions. Cancelled bonus funds.

How Withdrawals Work at Wazamba Casino

How Withdrawals Work at Wazamba Casino

Withdrawals at Wazamba Casino run on a two-stage payout system that separates internal casino approval from external payment network settlement. Submit a request and the transaction sits in pending status while the finance team checks account standing, active wagering requirements, and anti-money laundering (AML) protocols.

According to published operator terms and cashier documentation (verified against the platform's public T&C pages), internal processing usually takes 1 to 3 business days during working hours, Monday through Friday, 06:00 to 17:00 GMT. Those are business hours, not calendar hours. So a request filed at 9 p.m. Friday realistically enters review Monday morning, and a long weekend pushes it further. Only after internal approval does the money leave for your chosen payment gateway. That split between casino approval and provider settlement explains why "instant payout" claims in marketing copy usually describe the execution phase alone.

Account Checks Before Requesting a Payout

Before you initiate a withdrawal request, your profile, login details, and banking credentials need to line up exactly. Operators are legally obliged to run Know Your Customer (KYC) checks confirming identity, age (19+ in most Canadian provinces), and source of funds before releasing money.

«Operators must verify a customer's identity and age before that customer can deposit money, access free-to-play games, or gamble online.» — UK Government, High stakes: gambling reform for the digital age (2023). https://www.gov.uk/government/publications/high-stakes-gambling-reform-for-the-digital-age

Wazamba is not licensed by the UK regulator, so that white paper is not binding here. It does show the international direction of travel: verification is expected up front, not the moment a player tries to cash out. In practice, most offshore operators request full KYC at the first withdrawal, or earlier if cumulative deposits or a single payout cross an internal AML threshold, commonly the equivalent of €2,000 or roughly $3,000 CAD.

Key parameters requiring verification include:

Wazamba heading-banner
  • Identity & Age:Valid government-issued photo ID (passport or driver's licence) confirming you are 19+.
  • Residential Address:Recent utility bill or bank statement. The document must be issued within the last 3–6 months to be accepted.
  • Payment Details:Proof of ownership for the chosen payment method, such as a screenshot of an e-wallet profile or a masked card statement matching the registered account name.
  • Wagering Status:Confirmation that all deposit playthrough requirements (typically 1x for standard deposits, an AML measure rather than a bonus rule) and active bonus terms are satisfied.
  • Source of Funds (case-by-case):For larger cumulative payouts, the risk department may ask for payslips, tax documents, or bank statements evidencing where your deposits came from.

How long does KYC take? Wazamba's compliance team normally reviews documents within 24 to 72 hours of upload, provided the files are legible, uncropped, and in date. Blurred photos, screenshots with cut-off edges, and expired ID are the usual triggers for a second submission request, and that restarts the review clock. Finishing verification before your first payout request is the single most effective way to compress total withdrawal time. Nothing else you do shortens the queue as much.

Payment Methods for Wazamba Withdrawals

Your choice of payment options decides how quickly you see the money and whether extra banking fees bite. Wazamba online casino runs a multi-currency banking framework covering traditional card schemes, Canadian-friendly e-wallets, bank wire transfers, and a wide spread of cryptocurrency assets.

Cryptocurrency and Wazamba Cryptocurrency Options. Choosing

Cryptocurrency and Wazamba Cryptocurrency Options

Choosing wazamba cryptocurrency rails for payouts brings more privacy, higher transaction caps, and quick post-approval settlement. Supported digital assets include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT, including the TRC-20 network), USD Coin (USDC), DAI, Bitcoin Cash (BCH), and Cardano (ADA).

Crypto transfers skip intermediary clearing banks, so network settlement can land within minutes once the casino releases the transaction. Congestion still matters, though. Bitcoin transfers may need 1 to 3 network confirmations before the receiving wallet treats the balance as final, while Litecoin and Ripple payouts settle almost instantly. Those confirmation dynamics belong to each blockchain's consensus schedule, not to the casino's cashier. Minimum payout thresholds for Bitcoin also sit higher, realistically in the $30–$100 CAD equivalent range depending on prevailing network fees, compared with altcoins, stablecoins, or fiat e-wallets.

Crypto payouts carry their own compliance profile:

«Linking a blockchain address to a real person is difficult and typically requires KYC data from third-party exchanges plus blockchain-analytics tooling.» — UNLV International Gaming Institute, Regulator's Guide to AML Risks in Crypto-Enabled Gambling (2024). https://www.unlv.edu

Practical takeaway: a crypto cashout can still sit in a manual compliance review even though the blockchain leg is fast. The casino has to satisfy its own AML duties before it broadcasts the transaction.

Linking Deposits and Withdrawals. To meet

Linking Deposits and Withdrawals

To meet international AML standards, online casinos apply a closed-loop payment policy. You withdraw funds through the same method you used for deposits.

Deposit via Interac, iDebit, Skrill, Neteller, MiFinity, or MuchBetter, and your cashout returns to that same account. Where a deposit tool cannot send money back, as with prepaid vouchers like Paysafecard, Neosurf, Flexepin, or CashtoCode, the default cashout route switches to a direct bank wire, which needs secondary ownership verification. For that fallback you supply full bank details (account holder name exactly as registered, institution and transit numbers, or IBAN/SWIFT for international wires) plus a bank statement header proving ownership. Budget an extra 1–2 business days for that step.

«Mismatches between deposit and withdrawal details are among the primary AML red flags for online casinos using alternative payment mechanisms.» — UNLV International Gaming Institute, Alternative Payment Mechanisms and AML Risks in Online Casinos (2024). https://www.unlv.edu

Overview of Payment Methods for Deposits and Withdrawals at Wazamba Casino

Payment MethodTypeDeposit SupportWithdrawal SupportTypical Min WithdrawalProcessing Speed (Post-Approval)
Interac e-TransferBank TransferYesYes$20 CAD1–3 business days
iDebitBank TransferYesYes$20 CAD1–3 business days
Visa / MastercardCredit/Debit CardYesLimited (region-dependent; Visa payouts often unavailable in Canada)$20 CAD1–5 business days
Skrill / Neteller / MuchBetterE-WalletYesYes$15 CAD0–24 hours
MiFinityE-WalletYesYes$15 CAD0–24 hours
ecoPayz / JetonE-WalletYesYes$20 CAD0–24 hours
Paysafecard / Neosurf / Flexepin / vouchersPrepaid VoucherYesNo (bank transfer fallback)N/A (bank wire minimum applies)1–3 business days via wire
Bitcoin / Ethereum / LitecoinCryptocurrencyYesYes$30–$100 CAD equivalent0–1 hour (blockchain time)
DAI / Tether (USDT-TRC20) / USD CoinCryptocurrency (stablecoin)YesYes$30 CAD equivalent0–1 hour

Read the speed column as time after internal approval, not from the moment you click "Withdraw". Add the 1–3 business day review to every line.

Financial disclaimer: Information about cryptocurrency transactions is general in nature and is not financial or investment advice. Crypto asset values can fluctuate substantially, and the CAD value of a payout may change between request and settlement. Consult a qualified financial professional before using cryptocurrency to fund an account or receive winnings.

Wazamba VIP Status Withdrawal Limits

Withdrawal caps scale with your account's VIP status. Standard monthly limits apply to non-VIP accounts, while higher tiers unlock larger daily and monthly maximums. Requests above your current ceiling are either partly processed or split across several payment cycles, and that is one of the most common reasons a big win looks like it is being "held" by the cashier.

VIP Status LevelDaily Withdrawal Limit (CAD)Monthly Withdrawal Limit (CAD)
Level 1 (Wooden)$750 CAD$10,500 CAD
Level 2 (Bronze)$750 CAD$10,500 CAD
Level 3 (Silver)$1,200 CAD$18,000 CAD
Level 4 (Gold)$1,500 CAD$23,000 CAD
Level 5 (Golden)$2,300 CAD$30,000 CAD

Here is what that means for you in numbers: win $4,000 CAD at Level 1 and you receive roughly $750 CAD per day across six days, assuming each tranche clears without a fresh document request. Progressive jackpot wins are usually exempt from the standard monthly ceiling and paid on a separate schedule set by the game provider, so check the specific jackpot rules before you assume the table above applies.

Wazamba withdrawal time: What Affects Payout Speed

Understanding the wazamba casino withdrawal time variables helps you set realistic expectations and skip a few needless support tickets. Total elapsed time between clicking the withdrawal button and seeing CAD in your bank or wallet comes down to two things: internal compliance review and third-party processing networks.

Stages of Processing a Withdrawal Request

Every wazamba withdrawal time framework has three distinct phases:

  1. Request Submission: You log into the account, pick a payout option, enter the amount, and submit the order.
  2. Casino Review & Approval: The finance department checks active bonuses, account status, withdrawal limits, and KYC. This pending phase runs 1 to 3 business days.
  3. Payment Gateway Settlement: After approval, funds move across the chosen rail. E-wallets and crypto clear in 0–24 hours, while Visa, Mastercard, and standard bank transfers take 1–5 business days.
Why Withdrawal Times Vary by Payment

Why Withdrawal Times Vary by Payment Option

Different payment rails sit on fundamentally different clearing architectures, which is why overall withdrawal times diverge so much.

Card networks and traditional banks batch-process on business days, so weekends and statutory holidays add dead time. E-wallets work as digital account-to-account ledgers, adjusting balances almost instantly once authorised. Crypto networks run 24/7/365 on decentralised consensus, with no banking hours at all.

According to the UK Gambling Commission Annual Report 2023–24, the regulator's Contact Centre logged more than 2,400 consumer cases in the reporting period relating to withdrawal delays and unexpected verification requests at licensed operators.

«More than 2,400 consumer contacts in 2023–24 concerned payout delays and verification demands raised at the point of withdrawal.» — UK Gambling Commission, Annual Report 2023–24. https://www.gamblingcommission.gov.uk

That figure comes from a UK-licensed

That figure comes from a UK-licensed sample and says nothing about Wazamba's own performance. It is quoted because the failure patterns behind those complaints, namely late verification requests, unfinished wagering, and mismatched payment details, repeat in every jurisdiction, including the offshore market Canadian players use. Knowing the operational steps is, honestly, the only defence a player controls.

Wazamba Withdrawal Flowchart (multimedia placeholder: accessible SVG process diagram, five stages left to right, with the numbered list below duplicated as text)

  1. Player Request: Initiate the payout from the cashier section after logging in.
  2. Internal KYC Review: Account standing, bonus status, limits, and identity details are validated.
  3. Finance Approval: The payout request is approved by the finance department within 1–3 business days.
  4. Payment Gateway: Approved funds are routed through Interac, iDebit, e-wallets, cards, or crypto networks.
  5. Funds Received: Winnings land in the player's personal account or wallet balance.

How to Request a Wazamba Withdrawal in Your Account

Submitting a payout request needs precision, because a single mistyped field can bounce the order back. Follow this procedure inside your online casino account interface.

Pre-Withdrawal Readiness Checklist. Run these five

Pre-Withdrawal Readiness Checklist

Run these five confirmations before you press "Withdraw". Each one maps to a documented cause of rejected or frozen payouts:

  1. Authenticated Login: Sign in securely to your account and check that profile information is accurate.
  2. KYC Status: Make sure identity, age (19+), and address documents are uploaded and approved, with address proof dated within 3–6 months.
  3. Payment Details: Verify that payout details (bank account, e-wallet, or crypto address) match your registered name.
  4. Wagering Check: Confirm every bonus turnover rule and deposit playthrough requirement is complete.
  5. Limit Verification: Check that your request fits the daily, weekly, and monthly withdrawal limits attached to your VIP level.

Logging into Wazamba and Navigating to Payment Options

To start a cashout order:

  1. Open the official website on your desktop or mobile browser.
  2. Click the login button and enter your account credentials.
  3. Open the cashier by clicking the balance display or the header menu.
  4. Switch the active tab from "Deposit" to "Withdrawal" to see eligible payout rails.
Selecting a Method and Confirming Your

Selecting a Method and Confirming Your Payout

  1. Select your preferred payment options, whether that is Interac, iDebit, an e-wallet, or a digital currency.
  2. Enter the exact payout amount in CAD, staying within your real-money balance and your VIP daily cap.
  3. Fill in the destination details: Interac email, bank IBAN, or crypto wallet address. Double-check the network, because sending USDT to a TRC-20 address on the wrong chain is irreversible.
  4. Re-read every number and address string before you continue.
  5. Click submit to confirm the withdrawal request. Track progress under your account history tab, where each request carries a unique Transaction ID.

Small habit worth building: screenshot the confirmation screen with the Transaction ID visible. When support asks for a reference later, you have it in two seconds.

In our editorial evaluation of payout systems across major Canadian iGaming platforms, structural consistency in cashier workflows remains one of the clearer signals of operator reliability. For a deeper operational analysis, see our breakdown of iGaming platform standards.

How Bonuses and Promotions Impact Your Cashout

Active promotions, free spins, and welcome bonus balances decide whether your withdrawal request can even be processed. Try to withdraw real money while an un-wagered bonus is live, and you may forfeit the promotional funds plus the winnings built on them.

«Operators should not request at withdrawal information they could reasonably have obtained earlier; doing so is treated as an unreasonable obstacle to payment.» — UK Gambling Commission, Annual Report 2023–24. https://www.gamblingcommission.gov.uk

Welcome Bonus and Offers for Players

Welcome Bonus and Offers for Players

When you claim a welcome package or a reload offer, the bonus sits in a separate promotional ledger, apart from your real-money balance. Converting it into withdrawable cash means completing the stated playthrough.

Typical promotional rules, as published in the operator's current bonus terms:

  • Wagering Multipliers:Standard deposit match offers are advertised at 35x wagering calculated on deposit + bonus, while spins winnings usually carry 40x playthrough. Multipliers are set per promotion and can be revised, so read the figure on the offer page at the moment you opt in rather than trusting a number you saw last season.
  • Time Limits:Turnover generally has to be finished inside a strict window, for example 10 days. Unfinished bonuses expire automatically.
  • Game Weighting:Bets on slots from providers like Pragmatic Play, NetEnt, and Quickspin normally count 100% toward playthrough. Table games such as roulette, blackjack, baccarat, poker, and live dealer titles from Evolution contribute at a sharply reduced rate, commonly 5%–10%, or are excluded outright. Check the current contribution table before you grind turnover at a table.
  • Maximum Bet Cap:While a bonus is active, breaching the stated per-spin ceiling can void the bonus and everything won from it, even after wagering is otherwise done.
Crypto welcome package rules. For the

Crypto welcome package rules. For the specialised Cryptocurrency Welcome Package (up to 100 mBTC, roughly $2,000 CAD equivalent, plus 100 free spins across four deposits, typically 50% on deposit one, 100% on deposits two and three, and 25% on deposit four), turnover rules require 35x playthrough on both the deposit and the bonus crypto amount before any BTC or ETH withdrawal unlocks. Crypto bonus funds also carry a maximum single-bet cap equivalent to $7.50 CAD while wagering is active. Free spins in the crypto package are often released in daily batches, say 10 spins a day for 10 days, and each batch expires on its own. Unused spins do not roll over.

Free Spins and Their Effect on Your Balance

Offers involving free spins or interactive features such as the Bonus Crab produce winnings that land as bonus funds first, not cash.

Run the arithmetic. Win $50 CAD from 20 free spins at 40x, and you need $2,000 CAD in total bets before that $50 becomes real-money balance. Some free spin offers also cap the maximum cashout, often around $100 CAD, and anything above the cap is stripped once wagering completes. Read the promotional terms line by line before you attempt a withdrawal. Every line.

Payment Security and Wazamba Casino Support

Transaction safety rests on modern encryption plus disciplined operational compliance. As a player, you can verify a good chunk of it yourself in under five minutes.

Operator, Licensing and Compliance Framework. Wazamba

Operator, Licensing and Compliance Framework

Wazamba Casino is operated by Rabidi N.V. (and Araxio Development N.V.) under the jurisdiction of Curaçao, eGaming Licence No. 8048/JAZ. Cashout transactions fall under standard GDPR data protection rules and Curaçao AML frameworks. In practical terms, that licence obliges the operator to run certified RNG software, to hold player balances separately from operational accounts, and to follow documented payout procedures. This is the structural reason a request passes through a compliance queue instead of being released automatically. The brand launched in 2019 and serves Canadian players in CAD alongside USD, EUR, and major crypto units.

Key Steps for Secure Payments. To

Key Steps for Secure Payments

To keep your financial data and withdrawals secure:

  • SSL Encryption:Confirm the site uses TLS 1.3/SSL encryption to protect transmitted banking details.
  • Account Hygiene:Never share login passwords or store payment details on public or shared devices.
  • Two-Factor Authentication (2FA):Enable 2FA where offered to guard your profile against unauthorised access.
  • Matched Details:Keep the payout destination name identical to your registered profile identity, or expect an AML flag.
  • Player-Protection Tools:Set deposit, loss, and session limits early. A randomised controlled trial published in 2025 (n≈1,800, Sweden) found that making a self-test mandatory lifted participation from 4.8% to 38.9%, though mandatory tests were completed with lower quality than voluntary ones. Deliberate, self-imposed limit-setting still looks like the more meaningful safeguard. (Source publication URL pending verification; figures cited from the trial abstract.)

An analytical report from the University of Nevada, Las Vegas (UNLV) International Gaming Institute on alternative payment mechanisms and AML risks in online gambling lists mismatched account holder details between deposit instrument and withdrawal destination among its documented red flags, noting that such mismatches routinely trigger security freezes and extended compliance audits (UNLV International Gaming Institute, 2024). It is a policy report rather than an experimental study, so read it as regulatory guidance on risk indicators.

When to Contact Customer Support

If your withdrawal sits pending beyond 3 business days, or gets declined without explanation, use the official help channels:

  • Live Chat: Available 24/7 on the website for real-time status updates from support agents.
  • Email Support: Send document and verification questions to the official address (support@wazamba.com).

Give support four things straight away: account username, transaction ID, date of request, and the payment method used. Vague tickets get slow answers.

Troubleshooting Delayed Withdrawals Step-by-Step Guide. If

Troubleshooting Delayed Withdrawals: Step-by-Step Guide

If a payout stays "Pending" longer than 72 working hours, work through this checklist to find the bottleneck:

  1. Verify the KYC portal: Log in and check whether the risk department has asked for extra documents, such as proof of source of wealth or a fresh selfie with ID.
  2. Check active bonus balance: Make sure no turnover rules remain on bonus spins or deposit matches. Unfinished wagering blocks internal approval automatically.
  3. Confirm the closed-loop route: Check that your payout rail matches your last deposit method. If you deposited by Paysafecard, Neosurf, or Flexepin, confirm your manual bank wire details are entered and verified.
  4. Escalate via live chat with a reference code: Open the 24/7 chat, quote the Transaction ID from Cashier History, and ask for a status update from the finance department.

If chat and email produce nothing substantive, the next step is a written complaint to the operator, followed by a referral to the Curaçao licensing authority named in the site footer, quoting licence number 8048/JAZ and your transaction reference. Keep copies of everything you send.

E-E-A-T Verification Note: Payout conditions, payment methods, limits, and account terms were last verified against published cashier documentation in 2026. Terms, limits, and supported methods vary by Canadian province and local regulations, and the operator may revise them without notice.

Responsible Gambling Disclaimer (19+): Online gambling is entertainment, never an income plan. Never wager money you cannot afford to lose. Set deposit and loss limits before you play. If you or someone close to you is experiencing gambling-related harm, contact your provincial helpline or visit the Responsible Gambling Council for free, confidential support.

Compare on the facts, read the terms before you deposit, finish verification early, and play within limits you set yourself. That is the whole method, and it costs nothing to apply.

FAQ About Wazamba Withdrawal

Respuestas renderizadas en formato acorde al diseГ±o exportado: tarjetas oscuras, acento dorado y despliegue compacto.

1

Can I request a Wazamba withdrawal using a mobile app?
Yes. Wazamba works mainly through a responsive mobile website rather than a standalone native app, but the full cashier is accessible from iOS and Android browsers. You can log in, choose payment options, upload KYC documents, and submit cashout requests from your phone.
2

How long does a crypto withdrawal take at Wazamba?
Cryptocurrency withdrawals go through the same internal review of 1 to 3 business days. Once the finance team releases the transaction, funds settle on the blockchain (Bitcoin, Ethereum, Litecoin, USDT, DAI) within 15 minutes to 1 hour, depending on network congestion.
3

What is the minimum withdrawal amount for Canadian players?
The floor generally starts at $15–$20 CAD for e-wallets, Interac, and iDebit. Crypto withdrawals sit higher, typically the equivalent of $30–$100 CAD, with Bitcoin at the top of that range when network fees spike.
4

What are the maximum daily and monthly withdrawal limits?
Limits track your VIP level. Entry tiers cap out around $750 CAD per day and $10,500 CAD per month, rising to roughly $2,300 CAD per day and $30,000 CAD per month at the top tier. Anything above your ceiling is paid in instalments across later cycles.
5

How long does KYC verification take?
Review normally finishes within 24 to 72 hours of upload. Delays usually trace back to illegible or cropped images, address documents older than 3–6 months, or payment proof that does not show the account holder's name.
6

Why was my withdrawal request declined or cancelled?
Frequent causes: incomplete KYC, trying to withdraw bonus funds before wagering is done, exceeding your VIP daily or monthly cap, mistyped banking details, or requesting a payout to a method other than the one used for the deposit.
7

Are there any withdrawal fees at Wazamba Casino?
Wazamba generally does not charge internal processing fees on standard payouts. External payment providers, intermediary banks, or crypto network fees may still apply depending on the rail you pick.
8

Does Wazamba charge currency conversion fees on CAD withdrawals?
Accounts are processed in CAD natively, with no conversion markup from the casino. If your bank account or e-wallet is denominated in USD or EUR, though, your provider may add a typical 1.5%–3% foreign exchange fee at settlement.
9

Who operates Wazamba and under which licence?
The platform is operated by Rabidi N.V., with Araxio Development N.V. named on Canadian-facing pages, under Curaçao eGaming Licence No. 8048/JAZ. That licence, not a provincial Canadian registration, governs payout procedures, RNG certification, and data handling.
10

Can players in Ontario withdraw from Wazamba?
Ontario runs a separate regulated iGaming market under the AGCO and iGaming Ontario, and only registered operators may serve residents there. Because Wazamba holds an international Curaçao licence, Ontario players should confirm current availability and applicable rules before depositing or requesting a payout.
11

Where can I contact customer support about a stuck payout?
Use the 24/7 live chat first, since agents can see the internal status of a pending request. For document disputes or anything needing attachments, email support@wazamba.com with your username, Transaction ID, and the date of the request. Keep the thread in one email chain so nothing is lost between agents.